Second Opinion will be available across computers, smart phones and tablets. Our iPhone, iPad and Android apps are coming soon.

Second Opinion should be used when your patients are looking for non-critical care, a follow up or second opinion, reviewing medical reports, initial treatments etc. While SecondOpinion is not intended to replace your regular doctor or specialist for common or chronic conditions, an online consultation can sometimes substitute a doctor’s visit.

Consultation fees is max upto 2500/- according to your requirements and other than that no charge has to pay .

Second Opinion is compliant with HIPAA (Health Insurance Portability and Accountability Act) guidelines. Health records are kept totally secure and only shared between the doctor and the patient. There is nothing more important to us than keeping your data secure.

Yes we understand. We are an online health telemedicine solution which allows patients and doctors to stay connected with each other via video. We offer a holistic healthcare solution than a free appointment booking website.

We do our best to deliver your written second opinion as quickly as possible. However, the timeline can be variable based on availability of the specialist best suited to review your case. On average, once your medical records are received, you can expect to receive your second opinion within two days.

System Requirements – Second Opinion supports any computer that has an Internet connection webcam and a microphone. Our smartphone and tablet apps will work on Android and IOS platforms. The smartphone and tablet apps are under development.

Internet Requirements - The service will work excellent on a minimum Internet speed of 256 Kbps. The quality of the video is directly dependent on the speed of the Internet. The service works on the following browsers: Chrome, Firefox, Internet Explorer and Opera. Incase for any reason there is a drop in the bandwidth during the consultation, the call will downgrade into an Audio mode and the video will be enabled back as soon as the bandwidth is back to minimum requirement. Our servers and infrastructure are hosted in High bandwidth secure environment which can support 1000’s of users at the same time."

Technical Requirements - As a minimum requirement we need the TCP port 443 open in your firewall. For a better experience you can also get the UDP port 3478 opened and for the best experience you will need to get the UDP ports 1025 - 65535 opened. Please note that enabling UDP ports is not a mandatory requirement.

Second Opinion is all about making your healthcare experience better....Our systems will automatically detect the drop in your Internet bandwidth and turn off the video off. The video session will be restored when the network is back to the required speed. In such a scenario, the video will be turned off and the consultation will move to an audio only mode. The video will resume once the bandwidth has been restored.

We have partnered with the industry's best payment providers. Payments can be via credit cards (Visa, MasterCard, and American Express), debit cards and direct banking in 130+ currencies.

We understand that sometimes treatments/procedures can go beyond schedule. Incase you are not able to attend the appointment, you have the option to recommend another time to the patient and if accepted by the patient, the appointment will be rescheduled else the payment will be refunded back to the customer as per given policy.

The duration of the consultation is predecided. Currently we have provided options to configure 30min. The consultation can be ended only by the doctor.

No. The recording feature is part of the platform. With this feature, the patient and the doctor can use the recorded video to anytime go back to the consultation for any review at a later point. Either parties will be intimated if the record functionality has been invoked.

You can find your prescription for your online consult on the "Health Records " tab . Once you click on this tab , you will be able to view/download your prescription by clicking on the "Consult" tab.

After carefully reviewing your second opinion request and medical records, our experienced team will determine which Foreign OPD physician specialist is most appropriate to handle your online second opinion case. You may request a particular physician, Foreign OPD will try to accommodate that request, but we cannot guarantee that specialist will be assigned to your case.

Whenever a patient books an appointment and completes the payment portal will receive a notification through email provided by them at a time of registration .

At doctor’s end: You will get email notification whenever an appointment is booked, cancelled or rescheduled. You will also receive an end of day (EOD) second opinion update showing you a chart of the number of consultations you provided over the last 7 days.

At patient’s end: Patients receive SMS and email at the time of appointment confirmation. They will also receive SMS notifications in case of appointment reschedule or cancellation.

You can call our customer support number to report your problem. We always strive to provide the best service for all your needs. But, in case you are not satisfied with the caregiver assigned to you, we will provide you with a replacement care taker.

Sorry about it. Please send an email to care@secondopinions.co.in and we will respond back to you on the same.

Our website connects patients with diagnostic centers for various medical tests and health check-ups.

You can book an appointment by selecting the desired test and diagnostic center, then choosing a suitable date and time.

Our website is free to use. However, the diagnostic centers may charge for their services.

You can cancel or reschedule your appointment through your account dashboard or by contacting our customer support team.

We offer a wide range of diagnostic tests including blood tests, imaging tests (like X-rays and MRIs), and specialty tests.

You can read reviews, compare prices, and check the qualifications of the diagnostic centers listed on our website.

Yes, all our partner diagnostic centers are accredited and meet high standards of quality and safety.

Test results are typically sent directly to your email or made available for download in your account on our website.

The time frame for receiving test results varies depending on the type of test, but it usually ranges from a few hours to a few days.

Refund policies vary by diagnostic center. Please check the center's cancellation policy before booking.

Yes, we prioritize your privacy and use advanced security measures to protect your personal information. We have a digital vault free for 3 years that can help you store your medical documents without any hassle.

Yes, you can book an appointment for a family member or friend by providing their details during the booking process.

It depends on the test. Some tests may require a doctor's referral, while others can be booked directly without one.

Preparation instructions will be provided during the booking process and sent to your email.

Bring a valid ID, any necessary medical documents, and your appointment confirmation.

Yes, most diagnostic centers offer online payment options through our website.

You can report any issues to our customer support team, and we will assist you in resolving the matter.

We occasionally offer discounts and promotions. Check our website regularly. Discounts are usually given out as offers by diagnostic centres from time to time.

Some diagnostic centers may accept walk-ins, but we recommend booking an appointment to ensure availability and reduce waiting time.

You can reach our customer support team via email, phone, or live chat on our website.

You can avail almost every test with out newest diagnostic feauture. It can connect you to the diahnostician through the doctor, the pharmacist or even all by yourself. To find out more about test details, go to our diagnoistician web page and book a test now.